Kernex is committed to helping you get the most from your product development investments. When an issue is raised to our Customer Support team, the initial severity and priority levels are based on the impact the issue has on your business. Our dedicated in-house support group and field team then work to resolve issues quickly and professionally. In many cases, problems are solved within hours.
Basic Support includes help desk support, 9 a.m -6 p.m. Leverage our technical engineers expertise for help on problem reporting and remote assistance, assistance in identifying and fixing documented and reproducible failures on current releases and some previously released versions of our products.
In addition to our standard support, we can also provide 24×7 extended hours coverage for mission-critical issues.